If you are receiving blank emails in your SBCGlobal email account inbox after confirming with the sender if there was a message in the email, then there is some problem with your email account. If you are using SBCGlobal email on the Yahoo platform, then make sure the layout is not the old ‘classic’ one, but it should be the new layout.
A number of SBCGlobal email users are getting blank emails in their email accounts for no reason. First, they thought maybe the senders have sent blank emails, but that wasn’t the case. Then, what is it? Let’s find out.
Receiving blank emails is not a rare problem, as it happens with many email users on a routine basis, but when most of the emails are appearing without a message in the inbox, then that raise the eyebrows of people. If you too have been a victim of this ‘blank email’, then you better check, if there isn’t a problem with SBCGlobal email platform. There are chances of a bug present on the platform, which you are not aware of.
Is there really a bug in SBCGlobal email platform?
Problems such as ‘getting blank emails’ occur when people still use the classic layout view of Yahoo email, which the company has moved on a long time ago. Some users are so accustomed to using the classic layout that they don’t want to switch to the new layout. However, the problem of blank emails is appearing while using the classic layout, not every time, but enough number of times to frustrate users. Senders are sending emails normally, i.e., with some message and files attached to the emails, however, it is the webmail client, which has added a CSS property ‘visibility:hidden’. This property makes the entire message go invisible.
The messages continue to remain hidden until all the images in the email are loaded properly. The whole idea of doing this was to ensure the smooth loading of messages, but things have not gone right apparently.
The problem also triggers when there is a broken image tag in the email or the improper loading of an image. This problem has a lot to do with the CSS attribute. There are chances that CSS attribute might not have been removed, thus keeping the entire message hidden or displayed as blank.
What’s the solution?
Despite the nuisance factor of the problem, you can still fix it easily. Follow below-mentioned steps to fix the problem:
- Begin with checking the broken images links or tags in the emails. Check if their HTML codes are intact or broken.
- You can click ‘printable view’ option as well, which allows you to see the full message without any issue.
- You can also switch from the old layout to the new one, which will fix the problem once and for all.
The problem has not begun from the sender’s side and you have also done nothing wrong to receive blank emails, but it’s just that the Yahoo platform you are using is old and not fully supported by the company. If you are able to switch to the new layout, then the problem can be fixed.