Want to omit your IP address from the list of blacklisted IPs at SBCGlobal server, then there is no need to take any inappropriate step. Follow the process that is given in the blog post below and you will be able to fix this problem.
Are you not being able to send emails from your SBCGlobal email to your contacts? Have you checked your internet connection? If yes, and if it is working fine, then the problem lies somewhere else. One of the most common reasons behind this particular issue is the inclusion of your IP address in the blacklist of the SBCGlobal email server.
If you are sure that your IP address is blacklisted by SBCGlobal, then there is no need to create panic about it. You must have done something unintentionally to put your IP address into the list of blacklisted IPs. But, until and unless you take out your IP address from the list of blacklisted IPs, you will not be able to send and receive emails. Your email account is good for nothing until you whitelist your IP.
You will be able to remove your IP address from the list of blacklisted IPs in the easiest of the ways:
You will have to follow certain steps to remove your IP from the list of blacklisted IPs. The process of removing blacklist is usually the same for the majority of ISPs, but the methods of removing IP may differ.
When it comes to one of the most prominent ISPs, then AT&T is among those. So, when you request for IP removal from the list of blacklisted IPs, then you will receive a message in which it’s mentioned that the IP is going to be removed within 24-72 hours. But, you need to make sure that you are not spamming again until that time. Also check whether your email account is compromised or not, and if it is, then performs SBCGlobal email password reset.
You have to keep in mind certain things while getting your IP address delisted from SBCGlobal email blacklist, which are:
- Verify that your IP is really on SBCGlobal blacklist.
- You will have to perform preliminary checks for blacklist removal.
- You will have to submit a request to initiate the process of IP delisting from the blacklist.
Verification of the SBCGlobal Blacklist
You will also get bounced emails from email service provider when your IP is blacklisted in SBCGlobal. You are going to see a specific message that will indicate that there is a certain issue with your email, and because of that, you won’t be able to send and receive emails.
You will see an error code, which will be suffixed with 500 along with the link ‘email@example.com.’ address.
In case, you don’t receive any error after sending an email. But, if you see an error that starts with ‘550’, then there is a possibility that your IP address is not on the list of blacklisted IPs. You are dealing with some other problem here. Maybe check your SBCGlobal outlook settings as there is some issue in the settings of your SBCGlobal email.
What you need to do before requesting for blacklist removal?
Before sending a request for blacklist removal from SBCGlobal email service, you need to stop all those things that have caused your IP address to enter into the list of blacklisted IPs. Here are certain things that you will have to check:
- You need to check that there isn’t any unauthorized email being sent to the SBCGlobal email server. If there is, then your IP will not make it to the whitelist.
- You have to take a note of the daily volume of emails going into SBC Global email server.
- The next thing you need to check is whether you have the control over your SBC Global email address or if it is compromised.
- You need to find out other users who are forwarding emails to SBCGlobal email server. There isn’t anything wrong with SBCGlobal email server settings, so don’t open those settings or change anything there.
You need to pay attention towards the access logs to find out the reason as to why your IP got blacklisted in the first place. If after trying all these steps, you find the IP address present in the blacklisted IPs, then you need to take SBC email help and support providers.